If there is an issue with your product or order, email us at firstname.lastname@example.org and we will help resolve the issue.
If there isn't an issue to be resolved and have just changed your mind, you'll pay return shipping and be subject to a restocking fee.
Damage and issues
Please be sure to inspect your order when you receive it and contact us immediately if there are any issues. We will work with you to make it right.
Exceptions / non-returnable items
Certain items maybe not be able to be returned. These include but aren't limited to: perishable items, opened and used items (e.g.: lubricant), custom orders, items sold as defective stock, and sale items.
What is your processing time?
We try to ship orders within 2-3 business days.
What is a Group Buy?
A Group Buy or GB is similar to a Kickstarter. We collect pre-orders for a product and if we get enough orders or reach certain "Minimum Order Quantities" (MOQs), the product gets made.
If the Group Buy doesn't hit a necessary MOQ, all orders will be cancelled and refunded.
Because of the pre-order nature of a Group Buy, there is typically an extended wait time for the product to be produced and shipped to customers. The wait time may be withIn the realm of months, with potential delays for various reasons along the way.
Where is it?
Updates on Group Buy statuses will be provided.
The original delivery estimate is an estimate. There is probably a very low chance the Group Buy will deliver early. However, there are a number of reasons which will cause it to be delivered later than originally expected.
Will you offer Extras?
Most likely extra product will be available for purchase after Group Buy orders have been fulfilled and completely resolved. Sign up for our newsletter to be notified of Extra sales and availability.
Can I cancel my Group Buy purchase?
Typically no, the nature of a Group Buy means that we've paid the manufacturer for your product soon after the Group Buy order phase has ended.
Group Buy Disclaimer
Group Buy product may be represented by renders or photos of prototypes. The end product may vary in color or in other ways from these renders or prototypes. Group Buys estimated delivery dates are subject to change.
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